Frequently asked questions
Frequently asked questions
Clear answers to help you understand how our medical transport service works.
Our service provides reliable medical transportation for appointments, treatments, therapies, labs, and other health-related transfers. Simply select the plan that best suits your needs, complete your information, and our team will coordinate the service.
At the moment, we do not work directly with health insurance plans. However, you can contact our team to receive guidance on our available plans, rates, and service options according to your transportation needs.
No, it is not mandatory to have an escort. However, if the patient requires additional support during transfer, they may travel with an escort subject to the terms of the contracted service.
Our service includes the safe transfer of the patient from the pickup point to their medical destination. If the patient requires additional assistance, we have specialized service options that can include supplementary support according to their needs.
We recommend coordinating the service as far in advance as possible to guarantee availability, especially for frequent appointments, ongoing treatments, or specialized services.
Yes. We have specialized transport options for patients who use wheelchairs, with adapted vehicles and a service designed to provide greater safety and comfort during transfer.
We offer transportation for general medical appointments, specialist visits, laboratory tests, therapies, hospital visits, clinical studies, dialysis, chemotherapy, radiation therapy, and other healthcare-related services.
Yes, depending on your transportation needs, you can consult with our team about the available options to adjust your plan to the service level that best suits your situation.
Our team is available to guide you and help you select the plan that best suits the frequency of your medical appointments, your mobility level, and your transportation needs.
No. Currently our services are focused on selected municipalities within the metropolitan area of Puerto Rico. However, if you need transportation outside our coverage area, you can contact us to assess availability and service options based on your location and medical needs.
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