Privacy Policy

Fastpin
Effective Date: April 28, 2026

At Fastpin, we value and respect the privacy of our users, clients, and visitors. This Privacy Policy describes how we collect, use, protect, and share your personal information when you use our website and our medical transportation services.

By using our website or contracting our services, you accept the practices described in this Privacy Policy.

1. Information we collect

We may collect personal information when you:

  • Visit our website
  • Register or request information about our services
  • Subscribe to one of our plans
  • Complete online forms
  • Communicate with us by phone, email, or WhatsApp
  • Use our transportation services

The information we may collect includes:

Basic personal information

  • First and last name
  • Phone number
  • Home address
  • Email address
  • Date of birth
  • Emergency contact information
  • Service preferences

Service-related information

  • Pickup and destination address
  • Medical appointment times
  • Transportation frequency
  • Type of service required
  • Special needs (e.g., wheelchair)

Payment Information

Depending on the payment method selected, we may collect:

  • Billing information
  • Payment method
  • Payment history
  • Subscription-related information

Note: Payments may be processed by secure third-party providers. Fastpin does not store complete credit card information.

2. How we use your information

We use the collected information to:

  • Provide and coordinate medical transportation services
  • Process monthly or annual subscriptions
  • Confirm appointments and services
  • Communicate with you about your service
  • Send transportation reminders
  • Provide customer service
  • Improve the quality of our services
  • Comply with legal and regulatory requirements
  • Administer website operations
  • Prevent fraud or misuse of the service

3. Sharing information with third parties

We do not sell or rent your personal information.

We may share information only when necessary to operate the service, including:

Service providers

  • Payment platforms
  • Messaging or notification services
  • Technology providers
  • Subscription systems
  • Technical support services

Legal requirements

We may disclose information if:

  • It is required by law
  • It is requested by governmental authorities
  • It is necessary to protect the safety of users
  • It is necessary to prevent fraud or abuse of the service

4. Information protection

We implement administrative, technical, and physical security measures to protect your personal information, including:

  • Secure connections (SSL)
  • Restricted access to sensitive information
  • Authentication systems
  • Security monitoring
  • Protection against unauthorized access

However, no system is completely secure. We cannot guarantee absolute security.

5. Information retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Maintain operational records

6. User rights

You have the right to:

  • Request access to your personal information
  • Request correction of incorrect information
  • Request deletion of your information
  • Withdraw your consent for data use
  • Request a copy of your information
  • Limit the use of your information

To exercise these rights, please contact us.

7. Children's information

Our services are primarily aimed at adults.

We do not intentionally collect information from children under 18 without the consent of a parent or legal guardian.

If we detect that information has been collected from a minor without authorization, we will proceed to delete it.

8. Use of cookies and similar technologies

Our website may use cookies and similar technologies to:

  • Improve user experience
  • Remember preferences
  • Analyze website usage
  • Optimize site performance
  • Provide system functionalities

Cookies do not collect sensitive personal information.

You can configure your browser to:

  • Reject cookies
  • Delete cookies
  • Receive notifications when cookies are used

9. Third-party links

Our website may contain links to external websites.

We are not responsible for:

  • The privacy policies of other sites
  • The content of external sites
  • Third-party security practices

We recommend reviewing the privacy policies of any external site you visit.

10. Changes to this policy

We may update this Privacy Policy at any time.

Changes will be posted on this page with a new effective date.

It is recommended to review this policy periodically.

11. Contact

If you have questions about this Privacy Policy or about the handling of your personal information, you can contact us:

Fastpin

Phone:
787-469-4511

WhatsApp:
787-469-4511
787-550-2840

Service hours:
Monday to Friday
7:00 AM – 4:00 PM