Fastpin
Effective Date: April 28, 2026

This Subscription and Cancellation Policy sets forth the terms under which users may subscribe to, cancel, modify, or suspend services offered by Fastpin.

By purchasing a plan or using our services, the user agrees to comply with this policy.

1. Nature of the Service

Fastpin offers transportation services through subscription plans that allow users to access scheduled trips for:

• Medical appointments
• Laboratories
• Pharmacies
• Health centers
• Other health care related services

Plans can be:

• Monthly
• Annual
• Promotional
• Special

Service availability depends on operational factors, logistics, location, and capacity.

2. Subscription Activation

A subscription is considered active when:

• The registration process is complete
• This policy is accepted
• The corresponding payment is made
• The system confirms plan activation

Fastpin reserves the right to verify information before activating the service.

3. Automatic Renewal

All subscriptions may renew automatically at the end of the contracted period.

The user agrees that:

• The subscription will automatically renew
• The corresponding charge will be made to the registered payment method
• Renewal will continue until the user requests cancellation

Cancellation must be made before the next billing date.

4. Subscription Cancellation

The user can cancel their subscription at any time.

However:

Cancellation:

• Does not cancel services already used
• Does not remove pending charges
• Does not guarantee a refund
• Does not immediately stop service access until the paid period ends

Cancellations will take effect:

At the end of the current billing cycle.

5. No Refund Policy

All payments made are:

Non-refundable, except where required by applicable law.

This includes:

• Monthly payments
• Annual payments
• Promotional payments
• Partially used payments
• Voluntary cancellations
• Non-use of the service

Failure to use the service does not constitute a basis for a refund.

6. Suspension for Non-Payment

Fastpin reserves the right to suspend or cancel the service immediately if:

• Payment is rejected
• The payment method fails
• There are pending charges
• The account has a debt

The service can only be resumed when:

The corresponding payment is completed.

7. Cancellation by the Provider

Fastpin reserves the right to cancel or suspend a subscription if:

• There is misuse of the service
• False information is provided
• Inappropriate behavior occurs
• The safety of personnel or the vehicle is compromised
• There are violations of the terms of service
• Service operation is affected

In these cases:

No refund is guaranteed.

8. Cancellations of Scheduled Trips

Trips must be canceled with reasonable notice.

If a trip is canceled with short notice:

It may be considered as:

A used trip.

This applies when:

• The user cancels at the last minute
• The user does not show up
• The user does not respond to the driver's contact
• The user is not available at the pick-up location

This is known as:

No Show

9. User Absence (No Show)

A No Show will be considered when:

• The user does not show up at the agreed location
• The user does not answer calls or messages
• The user is not available at the scheduled time

In these cases:

• The trip will be counted as used
• The service may be rescheduled subject to availability
• Additional charges may apply

10. Plan Modification

The user may request plan changes.

However:

• Changes will take effect in the next billing cycle
• No retroactive adjustments will be made
• No credits will be applied for plan changes during the active period

Fastpin reserves the right to approve or reject plan changes.

11. Service Transfer

Subscriptions are:

Personal and non-transferable

It is not permitted to:

• Share the service
• Transfer trips to other people
• Resell the service
• Use the plan for commercial purposes

Fastpin reserves the right to cancel the service if misuse is detected.

12. Operational Limitations

The service may be affected by factors beyond the provider's control, including:

• Traffic
• Weather conditions
• Emergencies
• Mechanical failures
• Unforeseen events
• Vehicle availability
• Safety conditions

In these cases:

Fastpin does not guarantee absolute punctuality.

13. Changes in Prices or Services

Fastpin reserves the right to:

• Modify prices
• Change benefits
• Adjust plans
• Update service conditions

Any changes will apply:

In the next billing cycle.

14. Service Termination

Fastpin may terminate the service immediately if:

• Fraud is detected
• There is system abuse
• Policies are not complied with
• Operation is put at risk
• The law is violated

No refund is guaranteed in these cases.

15. Force Majeure

Fastpin will not be responsible for service interruptions caused by:

• Natural disasters
• Emergencies
• Pandemics
• Technological failures
• Utility outages
• Events beyond the provider's reasonable control

16. Contact for Cancellations

Cancellation requests can be made via:

Phone:
787-469-4511

WhatsApp:
787-469-4511
787-550-2840

Service Hours:
Monday to Friday
7:00 AM – 4:00 PM