Fastpin
Effective date: April 28, 2026

Welcome to Fastpin. These Terms and Conditions govern the use of our website and the medical transportation services we offer through subscription plans.

By accessing, registering for, or using our services, you agree to comply with these Terms and Conditions in their entirety.

If you do not agree with these terms, you must not use our services.

1. Service Description

Fastpin offers transportation services for:

• Medical appointments
• Laboratories
• Medical studies
• Pharmacies
• Health centers
• Other health care-related services

Services are intended for:

• Adults
• Senior citizens
• People with disabilities
• People without available transportation

The service is offered through subscription plans, which can be:

• Monthly
• Annual

2. Service Eligibility

To use our services, the user must:

• Be at least 18 years old
• Provide truthful and up-to-date information
• Meet the requirements of the selected plan
• Accept these Terms and Conditions
• Maintain a valid payment method

We reserve the right to refuse or cancel service if the information provided is incorrect or incomplete.

3. Registration and User Account

To use certain services, it may be necessary to:

• Complete online forms
• Provide personal information
• Select a subscription plan
• Confirm contact details

The user is responsible for:

• Maintaining the confidentiality of their information
• Reporting any unauthorized use
• Keeping their information updated

4. Subscription Plans

Our services are offered through subscription plans that may include:

• Specific number of trips
• Service frequency
• Benefits according to the selected plan
• Monthly or annual options

The user agrees that:

• Benefits depend on the contracted plan
• Unused trips may expire according to the plan
• Prices may change with prior notice
• Plan terms apply based on availability

5. Service Scheduling

Services must be scheduled in advance.

The user must:

• Request the service with reasonable notice
• Provide correct destination information
• Be available at the scheduled time

Fastpin does not guarantee immediate availability for last-minute requests.

6. Cancellations and Changes

The user may cancel or modify a scheduled service.

Advance notice is recommended.

Fastpin reserves the right to:

• Apply charges for late cancellations
• Limit service use in case of frequent cancellations
• Reschedule services for operational reasons

7. User Absence (No Show)

An absence is considered when:

• The user does not show up at the pick-up location
• The user does not respond to the driver's contact
• The user is not available at the agreed-upon time

In these cases:

• The trip may be considered used
• Additional charges may apply
• The service may be rescheduled subject to availability

8. Proper Use of Service

The user agrees to use the service responsibly.

It is not permitted to:

• Provide false information
• Use the service for illegal activities
• Endanger the driver or vehicle
• Damage equipment or property
• Engage in aggressive or inappropriate behavior

Fastpin reserves the right to suspend service in case of violation of these rules.

9. Safety and Responsibility

Fastpin is committed to:

• Maintaining vehicles in suitable condition
• Complying with applicable regulations
• Operating under safety standards

However, Fastpin will not be responsible for:

• Delays caused by traffic
• Weather conditions
• Emergencies
• Events beyond our control
• Changes in medical schedules

10. Payments and Billing

The user agrees that:

• Payments must be made before service use
• Payments may be recurring depending on the selected plan
• The payment method must remain active
• Failure to pay may result in service suspension

Payments can be processed through:

• Credit or debit cards
• Electronic platforms
• Subscription systems

11. Automatic Renewal

Subscription plans may renew automatically.

The user agrees that:

• The plan will renew at the end of the contracted period
• The corresponding charge will be made
• They can cancel before the renewal date

12. Service Suspension or Cancellation

Fastpin may suspend or cancel service if:

• There is a lack of payment
• Misuse of the service is detected
• These Terms and Conditions are breached
• There is a safety risk

13. Limitation of Liability

Fastpin will not be responsible for:

• Indirect damages
• Loss of medical appointments
• Delays caused by external factors
• Incorrect information provided by the user
• Circumstances beyond our control

14. Intellectual Property

All website content, including:

• Texts
• Images
• Logos
• Designs
• Software
• Visual content

Is the property of Fastpin or its suppliers.

It is not permitted to:

• Copy content
• Reproduce material
• Distribute information
• Use content without authorization

15. Privacy

The use of personal information is governed by our:

Privacy Policy
Cookie Policy

It is recommended to review these documents.

16. Modifications to the Terms

Fastpin may update these Terms and Conditions at any time.

Changes will be published on the website.

Continued use of the service implies acceptance of the changes.

17. Applicable Law

These Terms and Conditions will be governed by the applicable laws in:

Puerto Rico

Any dispute will be resolved in accordance with the legislation in force in this jurisdiction.

18. Contact

If you have questions about these Terms and Conditions, you can contact us:

Fastpin

Phone:
787-469-4511

WhatsApp:
787-469-4511
787-550-2840

Service hours:
Monday to Friday
7:00 AM – 4:00 PM